Questions Frequent

Corporate Mail
Access your email from any device
You can use your email account with all major email applications, both on computers and mobile phones. Our setup is compatible with:

• Thunderbird (Windows, macOS, Android)

• Spark Mail (macOS, iOS, Android)

• Native email apps on phones or PCs

This allows you to manage your email conveniently and securely from any device you prefer, without being limited to a single platform.

About sending mass mails
The sending of mass emails with this service is not allowed, in case you need to send mass emails you must resort to the use of an external service for sending newsletters such as: Mailchimp, Mailerlite or Brevo.
Capacity of each email account
The corporate mail service has a capacity of 01 GB or 10 GB per mailbox (it will depend on the plan or package you purchase).
Can I increase the capacity of my email account?
Yes, you can expand the capacity of your email account from 1 Gb to 10 Gb, The cost for this additional is $45/account per year.
Access my email from any browser
Accounts with access via web mail that can be accessed from any browser (Chrome, Firefox, Safari, Edge and Opera) at the following address https://dominio.xxx/webmail
Details about the sending and receiving of my email account
The sending of emails is limited to 200 emails per hour and there are no limits regarding the reception.

Shipments (h/day) Shipments (h/day) Attach
200/500 p/mailbox 1000/2000 per domain 25MB for email

Set up your corporate email in Gmail or Hotmail (Outlook)
You can use the Gmail or Hotmail (outlook) interface to send and receive emails with an email account that you create with your domain.
Backup in your corporate email accounts
It is the contracting party's responsibility to back up the information contained in each email account corresponding to his domino or company. This means that you should make regular copies of your messages and store them in a safe place.
Automations for maintenance in my email account?
For maintenance and service optimization reasons, the heaviest emails or those older than one year may be automatically deleted from active mailboxes within your plan.
Websites
First steps to have a website
We will request some images, texts and logos related to your project or business and that you would like to show on your site. We will contribute all our experience on the web so that your site is really effective.
Time it takes to develop a website
The delivery time is an average of 05 business days, from the moment you give us the data related to your business and depending on the amount of information to be incorporated and the number of corrections prior to the final publication, this time can be increased up to 10 business days.
How long does it take for a website to appear on Google after being created?
Typically, it takes a few days to several weeks. Google needs to crawl and index the site, which can take time.

1 to 7 days if you use tools like Google Search Console to manually submit your site.

Up to several weeks if you wait for Google to figure it out on its own.

What types of websites do we develop?
We will develop a professional-quality website for your company or project where you can highlight the features of your business, project, or products. It also includes a contact form, product or service images, and much more. Pages in multiple languages and shopping cart modules require an additional charge.
SEO optimization implementation
Includes the installation and configuration of a plugin to improve the SEO of each page of the website.
How long does it take to rank well (SEO)?
It depends on many factors, but generally takes:

3 to 6 months to start seeing results.

6 to 12 months to achieve competitive positions on Google if you do good SEO.

Influencing factors: Keyword competition. Content quality. Domain authority. External links (backlinks). Technical optimization.

Default on Payments
What happens if I don't make the monthly payment for my website?
If the monthly payment is not received by the agreed date, the website may be temporarily suspended after a grace period of [7 days]. This means it will no longer be available online until the situation is rectified.
Will my Google Maps profile also be suspended if I don't pay?
No, your Google Maps profile isn't deleted or deactivated directly. However, if the contracted service includes profile management, positioning, or maintenance, those tasks are suspended until payment is completed.
Will website information be lost if I don't pay?
During the first 30 days of suspension, your information will be stored. After that time, if no payment arrangement is made, your content may be permanently deleted. We recommend keeping your payments current or reaching out to request an extension or backup.
Do you offer payment plans or extensions in case of financial hardship?
We understand that unforeseen events may arise. Contact us as soon as possible to discuss flexible payment options or set up a temporary payment plan.
Payments and Renewals
Online payments through Stripe
Online payment can be made through our pricing page; only debit or credit cards in USD are accepted.
Payment of new contracted service or renewal
All plans are paid in full for the contracted or renewed period, whether monthly or annually, as the case may be. Necessary to ensure the start or continuity of the service.