FAQs

Corporate Mail

Key information about using your corporate email, including how to access it from different devices and browsers, compatible applications, sending limits, and available capacity per account.

Puedes utilizar tu cuenta de correo electrónico en las principales aplicaciones de correo, tanto en computadoras como en teléfonos móviles. Nuestra configuración es compatible con: Thunderbird, SparkMail, BlueMail. (Win, Mac, iOS y Android) y Aplicaciones nativas de correo en teléfonos, tablets o PC. Esto te permite gestionar tu correo de forma cómoda y segura desde el dispositivo que prefieras, sin necesidad de estar limitado a una sola plataforma.

You have access via webmail, which you can access from any browser (Chrome, Firefox, Safari, Edge, or Opera) through the following generic link: https://my-domain.xxx/webmail

Sending bulk emails is not permitted with this service. If you need to send bulk emails, you must use an external newsletter service such as Mailchimp or MailerLite. Sending emails is limited to 200 per hour, but there is no limit on the number of emails you can receive.

It is the contracting party's responsibility to back up the information contained in each email account corresponding to his domino or company. This means that you should make regular copies of your messages and store them in a safe place.

El servicio de correos corporativos tiene una capacidad de 2 GB o 5 GB por buzón (dependerá del plan o paquete que contrates). Puedes ampliar la capacidad de tu cuenta de correo de 2 GB a 5 Gb, el costo por este adicional es de $20 por cada cuenta por año.

For maintenance and service optimization purposes, larger emails or those older than one year may be automatically deleted from the active mailboxes in your plan.

Websites

In this section you will find answers about the process of creating your website, development and publication times, as well as details about the types of sites we create and the SEO optimization included.

We will request some images, texts and logos related to your project or business and that you would like to show on your site. We will contribute all our experience on the web so that your site is really effective.

We develop professional websites that showcase your company, project, or products, with image galleries, contact forms, and custom features. Multilingual versions and websites with a shopping module are available at an additional cost.

The delivery time is an average of 05 business days, from the moment you give us the data related to your business and depending on the amount of information to be incorporated and the number of corrections prior to the final publication, this time can be increased up to 10 business days.

The time it takes for a website to appear in Google can vary from a few days to several weeks. Google needs to crawl and index pages before displaying them in search results. When using tools like Google Search Console to submit your site, the process typically takes between 1 and 7 days. However, if you wait for Google to discover it on its own, indexing can take several weeks, depending on how frequently the search engine crawls new pages.

Depende de muchos factores, pero generalmente toma: 3 a 6 meses para empezar a ver resultados. 6 a 12 meses para obtener posiciones competitivas en Google aplicando buenas practicas SEO. Factores que influyen: Competencia de tus palabras clave. Calidad del contenido. Autoridad del dominio. Enlaces externos (backlinks). Optimización técnica.

Payments and Renewals

Here you will find information about accepted payment methods, how to update your billing information, and the steps to renew your subscription or service.

You can pay for your annual plan via bank transfer, Zelle, or PayPal.

Online payment can be made through our pricing page; only debit or credit cards in USD are accepted.

All plans are paid in full for the contracted or renewed period, whether monthly or annually, as applicable. This is necessary to guarantee the start or continuation of the service.

If your renewal payment is not received before the expiration date, your website and emails may be temporarily suspended. Upon renewal, the service will be reactivated without data loss, provided no more than 30 days have passed.

Yes. You can upgrade at any time by paying only the difference between your current plan and the new one. The change takes effect immediately and won't affect your existing site.

During the first 30 days of suspension, your information will be stored. After that time, if no payment arrangement is made, your content may be permanently deleted. We recommend keeping your payments current or reaching out to request an extension or backup.