WhatsApp Business has a feature called business tools that helps us to add all the information of our business and provide it to our customers.
Did you know that WhatsApp Business has tools for the company? These tools allow you to add all your business information and share it with your customers easily and quickly. So you can improve your communication and your customer service with WhatsApp Business.
Among the tools we find:
- company profile: Here we are going to put the name of our company or business as well as other information such as the telephone number, description of our company, business hours, address, email or website.
- Catalogue: Depending on the business we have, we can include a catalog with our products and price.
- Absence message: Here we can set up automatic messages for when customers call us outside of business hours.
- Welcome message: With this function we will be able to send automatic welcome messages when they speak to our company account for the first time.
- Quickly answers: A list with the messages that we most often send on WhatsApp so that we can reuse them whenever we want without having to rewrite them each time.
- tags: A function to organize chats and clients.
The app has introduced tools for companies that allow us to customize our WhatsApp profile with more information about our business and offer details of what we do to our customers without spamming them.
With this application, you can create a professional profile with relevant information about your company, such as your hours, your location, and your catalog of products or services. In addition, you can communicate with your customers quickly and efficiently, sending automatic messages, personalized and segmented according to your needs. Thus, you can improve customer service, retain your consumers and increase your sales.
WhatsApp can be an effective way to help customers find and engage with your business. And it can be the perfect solution if you've been looking for a new way to help people connect with your business online.
How will your company use WhatsApp Business? What, if anything, will he be able to do with it that is different from what he does now? And more importantly, how will this change the experience for you and your customers, for the better? Your answers can determine to what extent it is a valuable tool for your day-to-day business activities.
