Returns and Refunds Policy
In VeneStudio.net, We strive to offer the highest quality digital services in the development, design, maintenance, and administration of websites.
Our commitment is to the satisfaction of our customers, but we understand that exceptional circumstances may arise that require a review of payments or refund requests.
This policy describes the conditions under which returns or refunds may be requested, applicable to both customers of Latin America as of the USA.
1. Eligibility for refunds
The refunds They only apply when:
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The application is made within the first 7 calendar days after the service has been contracted or the initial payment has been made.
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The service still It has not been executed or initiated in its development, design or planning phase.
Once the planning, design, or implementation process has begun, the client recognizes that It will not be possible to issue a refund, since human, technical and time resources have been allocated to the project.
Important:
Payments for customized services, domains, web hosting, corporate emails, or external integrations They are non-refundable, since they correspond to direct costs with external suppliers.
2. Process for requesting a refund
To request a refund, the customer must:
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Contact our team through contact form
or official email within the established timeframe.
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Please indicate the order number, service contracted, and reason for the request.
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Our team will review the case within a maximum of 5 to 10 business days.
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If the refund is approved, it will be processed using the same payment method originally used.
Crediting times may vary depending on the country, bank, or payment gateway used (Stripe, PayPal, or others).
3. Annual payments and renewals
Most of the services offered by VeneStudio.net, including plans for design, maintenance and administration of websites, are billed in a annual and in advance.
By contracting an annual service, the customer accepts this billing scheme.
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Automatic renewals are notified in advance via email.
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If the customer wishes to cancel the renewal, they must notify at least 15 days before of the expiration date.
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Annual payments They are non-refundable once the new service period has begun.
4. Third-party services
VeneStudio.net It uses external providers to offer complementary services, such as:
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Web hosting.
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Domain registration and administration.
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Email services.
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SSL Certificates.
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Payment gateway integrations.
In case of interruptions, technical failures, or problems arising from these providers, VeneStudio.net We do not assume direct responsibility for the operation of the service, as these depend on policies and systems outside our control.
However, our team will provide basic assistance and technical guidance to help the customer contact the relevant provider and facilitate the resolution of the problem.
5. Non-refundable services
No refunds will be issued in the following cases:
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Services already started or completed.
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Custom web design or development.
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Advertising campaigns or social media management.
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Domain registration or renewal.
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Hosting or email services.
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Costs of licenses, templates or software acquired from third parties.
6. Clients from the United States and Latin America
To ensure clarity and fairness in our international operations:
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Customers of USA They are protected by the e-commerce and consumer rights laws applicable in their state of residence.
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Customers of Latin America They will be covered by the local regulations on e-commerce and digital services in their country.
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In both cases, VeneStudio.net It will always maintain a policy of good faith, seeking customer satisfaction and the fair resolution of any commercial dispute.
7. Contact for support or complaints
If you have questions or would like to request assistance related to refunds, payments, or cancellations, you can contact our team through the contact section on our website.
You can also write to our support email, indicating the reason for your request and the details of the service contracted.
Sincerely,
VeneStudio.net
Committed to transparency, trust, and customer satisfaction throughout the Americas.