{"id":14762,"date":"2022-02-02T17:46:12","date_gmt":"2022-02-02T17:46:12","guid":{"rendered":"https:\/\/venestudio.net\/?page_id=14762"},"modified":"2025-11-13T17:30:17","modified_gmt":"2025-11-13T17:30:17","slug":"politica-de-reembolso","status":"publish","type":"page","link":"https:\/\/venestudio.net\/en\/politica-de-reembolso\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section id=\"pix_section_features\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_section vc_section_visible pix_section_features vc_custom_1762613305474 vc_section-has-fill\" data-section-name=\"\"><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_row_visible vc_custom_1636576542608\"><div class=\"wpb_column vc_column_container vc_col-sm-12 text-center\"><div class=\"vc_column-inner vc_custom_1636590859311\"><div class=\"wpb_wrapper\"><div  class=\"pix-heading-el text-center  vc_custom_1762613283561\"><div class=\"d-inline-block\" style=\"max-width:800px;\"><h1 class=\"text-gradient-primary font-weight-bold display-3 h1 animate-in heading-text el-title_custom_color mb-12\" style=\"\" data-anim-type=\"fade-in-up\" data-anim-delay=\"100\">Returns and Refunds Policy<\/h1><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_row_visible vc_custom_1763055004528 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12 text-left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1762745946045\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"wp-block-group\">\n<p class=\"p1\"><span style=\"color: #ffffff;\">In <span class=\"s1\"><b>VeneStudio.net<\/b><\/span>, We strive to offer the highest quality digital services in the development, design, maintenance, and administration of websites.<\/span><\/p>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Our commitment is to the satisfaction of our customers, but we understand that exceptional circumstances may arise that require a review of payments or refund requests.<\/span><\/p>\n<p class=\"p1\"><span style=\"color: #ffffff;\">This policy describes the conditions under which returns or refunds may be requested, applicable to both customers of <span class=\"s1\"><b>Latin America<\/b><\/span> as of the <span class=\"s1\"><b>USA<\/b><\/span>.<\/span><\/p>\n<h3><span style=\"color: #ffffff;\"><b>1. Eligibility for refunds<\/b><\/span><\/h3>\n<p class=\"p1\"><span style=\"color: #ffffff;\">The <span class=\"s1\"><b>refunds<\/b><\/span> They only apply when:<\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">The application is made within the <span class=\"s1\"><b>first 7 calendar days<\/b><\/span> after the service has been contracted or the initial payment has been made.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">The service still <span class=\"s1\"><b>It has not been executed or initiated<\/b><\/span> in its development, design or planning phase.<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Once the planning, design, or implementation process has begun, the client recognizes that <span class=\"s1\"><b>It will not be possible to issue a refund<\/b><\/span>, since human, technical and time resources have been allocated to the project.<\/span><\/p>\n<p class=\"p4\"><span style=\"color: #ffffff;\"><b>Important:<\/b><b><\/b><\/span><\/p>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Payments for customized services, domains, web hosting, corporate emails, or external integrations <span class=\"s1\"><b>They are non-refundable<\/b><\/span>, since they correspond to direct costs with external suppliers.<\/span><\/p>\n<h3><span style=\"color: #ffffff;\"><b>2. Process for requesting a refund<\/b><\/span><\/h3>\n<p class=\"p1\"><span style=\"color: #ffffff;\">To request a refund, the customer must:<\/span><\/p>\n<ol start=\"1\">\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Contact our team through <a style=\"color: #ffffff;\" href=\"#\"><span class=\"s1\"><b>contact form<\/b><\/span><\/a><span class=\"s2\"><b><img decoding=\"async\" src=\"file:\/\/\/Attachment.tiff\" alt=\"Attachment.tiff\"><\/b><\/span> or official email within the established timeframe.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Please indicate the order number, service contracted, and reason for the request.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Our team will review the case within a maximum of <span class=\"s1\"><b>5 to 10 business days<\/b><\/span>.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">If the refund is approved, it will be processed using the same payment method originally used.<\/span><\/p>\n<\/li>\n<\/ol>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Crediting times may vary depending on the country, bank, or payment gateway used (<span class=\"s1\"><b>Stripe, PayPal, or others<\/b><\/span>).<\/span><\/p>\n<h3><span style=\"color: #ffffff;\"><b>3. Annual payments and renewals<\/b><\/span><\/h3>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Most of the services offered by <span class=\"s1\"><b>VeneStudio.net<\/b><\/span>, including plans for <span class=\"s1\"><b>design, maintenance and administration of websites<\/b><\/span>, are billed in a <span class=\"s1\"><b>annual and in advance<\/b><\/span>.<\/span><\/p>\n<p class=\"p1\"><span style=\"color: #ffffff;\">By contracting an annual service, the customer accepts this billing scheme.<\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Automatic renewals are notified in advance via email.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">If the customer wishes to cancel the renewal, they must notify <span class=\"s1\"><b>at least 15 days before<\/b><\/span> of the expiration date.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Annual payments <span class=\"s1\"><b>They are non-refundable<\/b><\/span> once the new service period has begun.<\/span><\/p>\n<\/li>\n<\/ul>\n<h3><span style=\"color: #ffffff;\"><b>4. Third-party services<\/b><\/span><\/h3>\n<p class=\"p1\"><span style=\"color: #ffffff;\"><span class=\"s1\"><b>VeneStudio.net<\/b><\/span> It uses external providers to offer complementary services, such as:<\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Web hosting.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Domain registration and administration.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Email services.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">SSL Certificates.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Payment gateway integrations.<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"p1\"><span style=\"color: #ffffff;\">In case of <span class=\"s1\"><b>interruptions, technical failures, or problems arising from these providers<\/b><\/span>, <span class=\"s1\"><b>VeneStudio.net<\/b><\/span> We do not assume direct responsibility for the operation of the service, as these depend on policies and systems outside our control.<\/span><\/p>\n<p class=\"p1\"><span style=\"color: #ffffff;\">However, our team will provide <span class=\"s1\"><b>basic assistance and technical guidance<\/b><\/span> to help the customer contact the relevant provider and facilitate the resolution of the problem.<\/span><\/p>\n<h3><span style=\"color: #ffffff;\"><b>5. Non-refundable services<\/b><\/span><\/h3>\n<p class=\"p1\"><span style=\"color: #ffffff;\">No refunds will be issued in the following cases:<\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Services already started or completed.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Custom web design or development.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Advertising campaigns or social media management.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Domain registration or renewal.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Hosting or email services.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Costs of licenses, templates or software acquired from third parties.<\/span><\/p>\n<\/li>\n<\/ul>\n<h3><span style=\"color: #ffffff;\"><b>6. Clients from the United States and Latin America<\/b><\/span><\/h3>\n<p class=\"p1\"><span style=\"color: #ffffff;\">To ensure clarity and fairness in our international operations:<\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Customers of <span class=\"s1\"><b>USA<\/b><\/span> They are protected by the e-commerce and consumer rights laws applicable in their state of residence.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">Customers of <span class=\"s1\"><b>Latin America<\/b><\/span> They will be covered by the local regulations on e-commerce and digital services in their country.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"color: #ffffff;\">In both cases, <span class=\"s1\"><b>VeneStudio.net<\/b><\/span> It will always maintain a policy of good faith, seeking customer satisfaction and the fair resolution of any commercial dispute.<\/span><\/p>\n<\/li>\n<\/ul>\n<h3><span style=\"color: #ffffff;\"><b>7. Contact for support or complaints<\/b><\/span><\/h3>\n<p class=\"p1\"><span style=\"color: #ffffff;\">If you have questions or would like to request assistance related to refunds, payments, or cancellations, you can contact our team through the <a style=\"color: #ffffff;\" href=\"#\"><span class=\"s3\"><b>contact section<\/b><\/span><\/a>&nbsp;on our website.<\/span><\/p>\n<p class=\"p1\"><span style=\"color: #ffffff;\">You can also write to our support email, indicating the reason for your request and the details of the service contracted.<\/span><\/p>\n<p class=\"p4\"><span style=\"color: #ffffff;\"><b>Sincerely,<\/b><b><\/b><\/span><\/p>\n<p class=\"p4\"><span style=\"color: #ffffff;\"><b>VeneStudio.net<\/b><b><\/b><\/span><\/p>\n<p class=\"p1\"><span style=\"color: #ffffff;\"><i>Committed to transparency, trust, and customer satisfaction throughout the Americas.<\/i><\/span><\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_row_visible vc_custom_1763055014319 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12 text-left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"alert position-relative d-flex flex-column flex-sm-row justify-content-between align-items-center alert-warning   rounded font-weight-bold\" role=\"alert\" ><div class=\"pix-alert-icon d-inline-flex align-items-center mb-2 mb-sm-0 order-2\"><div class=\"d-inline-flex align-items-center position-relative text-center mr-0 mr-sm-3\" style=\"font-size:30px;\"><svg class=\"pixfort-icon text-orange\" width=\"30\" height=\"30\"  data-name=\"Solid\/pixfort-icon-information-circle-1\" viewbox=\"2 2 20 20\"><g  stroke=\"none\" stroke-width=\"var(--pf-icon-stroke-width)\" fill=\"none\" fill-rule=\"evenodd\"><path d=\"M12,2 C17.5228475,2 22,6.4771525 22,12 C22,17.5228475 17.5228475,22 12,22 C6.4771525,22 2,17.5228475 2,12 C2,6.4771525 6.4771525,2 12,2 Z M12,9.5 C11.4477153,9.5 11,9.94771525 11,10.5 L11,17 C11,17.5522847 11.4477153,18 12,18 C12.5522847,18 13,17.5522847 13,17 L13,10.5 C13,9.94771525 12.5522847,9.5 12,9.5 Z M12.15,6.025 L11.85,6.025 C11.2977153,6.025 10.85,6.47271525 10.85,7.025 L10.85,7.475 C10.85,8.02728475 11.2977153,8.475 11.85,8.475 L12.15,8.475 C12.7022847,8.475 13.15,8.02728475 13.15,7.475 L13.15,7.025 C13.15,6.47271525 12.7022847,6.025 12.15,6.025 Z\"  fill=\"var(--pf-icon-color)\"><\/path><\/g><\/svg><\/div><\/div><div class=\"pix-alert-title mr-2 flex-grow-1 mb-2 mb-sm-0 order-2\">November 2025<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Politica de Devoluciones y Reembolsos En VeneStudio.net, nos esforzamos por ofrecer servicios digitales de la m\u00e1s alta calidad en el desarrollo, dise\u00f1o, mantenimiento y administraci\u00f3n de sitios web. Nuestro compromiso es la satisfacci\u00f3n de nuestros clientes, pero entendemos que pueden...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14762","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/venestudio.net\/en\/wp-json\/wp\/v2\/pages\/14762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/venestudio.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/venestudio.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/venestudio.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/venestudio.net\/en\/wp-json\/wp\/v2\/comments?post=14762"}],"version-history":[{"count":16,"href":"https:\/\/venestudio.net\/en\/wp-json\/wp\/v2\/pages\/14762\/revisions"}],"predecessor-version":[{"id":37451,"href":"https:\/\/venestudio.net\/en\/wp-json\/wp\/v2\/pages\/14762\/revisions\/37451"}],"wp:attachment":[{"href":"https:\/\/venestudio.net\/en\/wp-json\/wp\/v2\/media?parent=14762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}